WHAT IF I DON'T LOVE MY STUFF?
CAN I CHANGE MY ORDER AFTER I'VE PLACED IT?
CAN I CANCEL MY ORDER AFTER I'VE PLACED IT?
UNDER WHAT CONDITIONS CAN I RETURN/ REPLACE MY PRODUCT?
I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM/WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
UNDER WHAT CONDITIONS RETURN/ REPLACEMENT REQUESTS WILL NOT BE ACCEPTED?
Please note: although we have tried to accurately show the actual color of the products, there may be a slight variation based on the operating system you are using.
STEP TO RETURN/REPLACEMENT -
HOW WILL I GET REFUNDED FOR THE RETURNED ORDERS AND HOW LONG WILL THIS PROCESS TAKE?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
In case any person within our team contracts Covid or if there is a government lockdown or other imposed restrictions then we will have to pause operations at the atelier. In case there are any pending orders at the time, we will fulfil and ship them once we resume operations and will keep you updated on all developments.